Returns and exchanges

If you are not satisfied, you have 14 days to return and exchange your purchase.

Below we will explain how and when to do it, you will also find information on the options we give you if you are not satisfied with our service or product.

  • When to return or exchange?
  • How to return a package?
  • Do you have a claim?

When to return or exchange?

We strive to bring you the highest quality comforters. We ask that for any exchange or return you notify us by email athola@pirilana.com. When we receive your email, we will respond to you within 48 hours on how to proceed next. You can also contact us by phone on weekdays from 9:00 a.m. to 7:00 p.m. The product can only be returned unused and, if possible, in its original packaging. The return costs are your responsibility.

How to return a package?

If you want to return a shipment, you can use any parcel service.

The return costs are your responsibility.

To return a package:

  • Send an email to hola@pirilana.com
  • Send the package at your own expense, any damage that may arise during return transportation is at your expense and risk.
  • The package will be inspected upon receipt. Within a maximum of 15 days depending on the status of the return, you will receive part or all of the purchase amount.

Do you have a claim?

At Pirilana we strive to provide you with the best possible service. If you have any complaints about the service, please send us your complaint by email to hola@pirilana.com . We will try to give you a response within a period of no more than 48 hours. If we need more time to process your claim, we will inform you, as we want you to be able to enjoy your order as quickly as possible.

If you are not satisfied with our complaints service, we accept the intermediation of the OCU (Organization of Consumers and Users).[/vc_column_text] and you can visit the page of the Ministerio de Consumoto make the corresponding claim.

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