Frequently asked questions
Which duvet is right for me?
Some of the questions we are frequently asked by our customers are related to the thicknesses and sizes of the duvets.
Depending on your body temperature, the temperature of your room and your personal preferences, you can choose between different thicknesses.
For example: if you are cold, you need a different duvet than someone who sweats a lot.
You can also choose between a single or double duvet of greater or lesser thickness. You can combine them as you prefer as the heat requirement differs from person to person.
Duvets are divided according to their thickness (warmth):
- 600 gr/m² thick:
These are the warmest duvets and especially suitable for cold bedrooms or if you are sensitive to the cold.
- 400 gr/m² thick:
They are the in-between season quilts and are used by most people during spring and autumn.
- 200 gr/m² thick:
The duvets are suitable for moderate warmth in the bedroom and is an ideal duvet for moderate winters and not too hot summers.
What season is my duvet suitable for?
There are duvets for different seasons, you can choose between a winter duvet, a summer duvet or a 4-season duvet.
- The 4-season duvet is a consumer favourite, consisting of a 200g thickness for summer and a 400g thickness for mid-season. These two duvets can be joined together to make an extra thick 600gr winter duvet.
- The summer duvet (200gr) is lightweight, ideal for areas where it gets cooler at night and you need more than just a sheet.
- The between season duvet (400gr) is too warm for the summer months, but suitable for areas with cold winters.
How do I choose the right size?
This choice also depends on your preferences and your constitution.
If you and your partner have different temperature preferences, you can of course use our Dual System (see website).
If you prefer a single duvet; these would be the sizes:
- For a single bed of 90/110 cm the duvet would be 150 cm wide.
- For a double bed of 150/180 cm the duvet would be 240 cm wide.
The duvet usually falls slightly over the sides of the bed, which is why we recommend that you keep an additional 40 to 60 cm of the bed’s width.
The length of the duvet varies depending on the bed, there are 200 cm and 220 cm duvets.
If you need a special size, please contact us at hola@pirilana.com and we will be pleased to help you.
WHICH DUVET DO I NEED IF I AM COLD OR VERY HOT?
This question is not about quilts, but about you as a person. Do you sleep like the average person? Are you cold or warm?
Most people in summer sleep comfortably under a thin duvet or sheet.
In winter, these people often sleep under a warm duvet. If you are one of this group of people, we can recommend a duvet for the whole year (400gr), but we also have the four seasons duvet (200gr + 400gr).
Cold people like to wear pyjamas and thick socks. For them we recommend a year-round duvet (400gr) or directly a four-season duvet (200gr + 400gr).
A hot person often feels hot; and even sweats easily. This type of person often sleeps even without a duvet; or at least looks for a cool room with cool bedding. A summer duvet is preferred by many warm sleepers even in winter (200gr).
[If I suffer from allergies, is wool a good choice?
Wool is naturally anti-allergenic. No chemical treatment is applied for this, unlike other types of synthetic duvets, and there are many people who have a hyper-sensitivity to these elements, even if they do not know it.
Allergies are usually influenced by house dust mites, which cause symptoms in the respiratory tract. Wool repels mites; it is an inhospitable environment for them.
On the other hand, there is an allergy to lanolin, which is a component of natural wool, although this is very rare.
Our merino wool is OEKO TEX 100-Standard certified, which guarantees that it is free of any chemical treatment during the whole process. Especially people who are hyper-sensitive to chemicals, with eczema, atopic skin, asthma and allergies, have their best ally in wool.
How should a duvet be washed?
It is not recommended to wash the wool product in the washing machine. Wool is self-cleaning, so it is better if it is not treated at all. It does not attract dust because there is no static charge and it repels bacteria and fungi. If the need arises and you prefer to wash your duvet, you can dry clean it, always specifying that the product is 100% merino wool.
ARE THERE ANY OTHER MAINTENANCE TIPS REGARDING MY DUVET?
The duvet should be aired regularly and, if not in use, can be stored in its cover, with our lavender sachet, in a dark, cool place.
ARE WOOLLEN DUVETS TOO HEAVY?
Merino wool is a very fine wool and therefore very light. Moreover, our yarn is carded; with it, we obtain a soft and light fibre. It will really surprise you.
DO YOUR DUVETS COME WITH A GUARANTEE?
Yes, our duvets are guaranteed for 2 years. To find out what specific terms our warranty covers, please read our terms and conditions carefully.
DO WOOLLEN DUVETS SMELL LIKE SHEEP?
Sheep’s wool has a characteristic odour due to the lanolin that coats its fibres. Our wool has been washed with natural detergents to eliminate this odour characteristic of other wool products. In any case, if you are very sensitive to odours, any odour will disappear after a few days, just as it does when you first wear a new item of clothing.
Can I order by phone?
Of course, you can contact our customer service during working days from Monday to Friday between 9:00 and 19:00 on the telephone number 609708000. In addition, you can always send us a Whatsapp or email to hola@pirilana.com.
Is it possible to change the delivery address or dimensions if the order has already been placed?
In most cases yes, but this depends on your specific request. We advise you to always contact our customer service department as soon as possible, as soon as you know that something needs to be changed in your order. Depending on your status, we may be able to adjust your order and delivery address.
If the order has already been dispatched, we obviously cannot change its content and will have to treat it as a return.
If the order has already been dispatched, we obviously cannot change the content of the order and will have to treat it as a return.
Can I cancel my order?
If you have not yet received your order, you can always cancel it. After delivery of your purchase, you have 30 days to return your order.
Do you want to return a product?
Send an email to hola@pirilana.com with the reason and/or photo of any damage to the product received. Personalised products cannot be returned unless there is a justified cause for damage or deterioration upon receipt. We recommend that you read our terms and conditions carefully for more information.
